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Are your sizes exact?
No. Most are only approximate for estimating purposes. A gold ball that is listed at 2mm is not precisely 2mm, only reasonably close. If you are trying to match an earring that you already have, we suggest you go back to the original place of purchase.
Are your prices in retail dollars or wholesale?
Our prices are retail prices for our internet sales. We also have displays in various gift shops in the US. For retailers, we offer an entire program for displays and products at wholesale prices.
What are your choices for method of payment and shipping?
The method of payment and shipping choices come into play as the customer places the order. At this time, we are using only US Postal Service First Class to deliver our shipments and charging a flat rate of $3.00 per order to keep costs down for our US customers. The method of payment can be any of the following: Visa, Mastercard, Discover, American Express, or Paypal, but only in US dollars. We will ship outside the US and charge a flat rate of $5.00 but reserve the right to negotiate a higher rate if we have to incur additional charges to send it to your country.
Do you accept Canadian credit cards and ship to Canada?
Yes! But, please read on... As most eCommerce happens in US dollars, Canadian customers are very used to purchasing online in US dollars, so the payment is not usually a problem. The shipping is done by the same policy as the US, but we charge $5.00 US to ship small packages to Canada. We reserve the right to negotiate the shipping cost if the total weight exceeds 8 ounces (this would be a big order!).
How does shipping work?
Please allow 2-3 business days to process your order. We are closed Sundays, so for the remaining 6 days we will do our best to get your order shipped quickly. The US Postal Service states that First Class mail can take 3 to 5 business days for delivery. So, it's possible your order could take 8 days from the day the order is placed until it is delivered. Expect longer times if the order is placed right before a holiday in the US. If there are any other delays, we will notify our customers on the website or contact you through e-mail. Please be careful to specify your shipping address correctly according to the US Postal Service methods. Most shipping delays and problems come from carelessly given addresses that are incomplete or inaccurate.
What does the confirmation e-mail mean?
You receive a confirmation e-mail to let you know that your order was received. It does not mean that it has shipped yet. Save that e-mail for your records. Your order will probably take no more than 8 business days to be delivered to you unless it is done over a US holiday time. Again, we do not send a confirmation of shipment e-mail at this time, but please feel free to e-mail Customer Service to inquire.
Do I need to give you my real phone number and e-mail address?
Yes you do. We are bound by our policy and by law to honor your privacy, so you need not fear to give us your real information. If you give us a bogus e-mail and phone number, we cannot communicate with you and in some cases cannot process your order. If you give us an e-mail address you only check once a year, you are also defeating the purpose and cut us off from communicating with you should the need arise. We only call people when the customer requests it to solve a problem, never to market or any other reason.
How detailed does the shipping address need to be?
Please be careful to give us an exact and full shipping address. Include all details exactly as they should be put on the package to be shipped. Do not leave off any company mail stops, department titles, postal codes, or other details. If we make a clerial error and the shipment is lost, we will bear the responsibility to re-ship. If you made an error or omission in the shipping address, we are not responsible to re-ship your order. The majority of our products are gold jewelry, and lost shipments tend to stay lost.
Do you keep my credit card on file?
No! We don't even see your credit card number except for the last 4 digits. The company handling the payments does not give us access to your full number at any time. We are only allowed to know the last 4 digits so that we can help you determine which card you used in case a refund is necessary.
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